Shipping Information

How much does shipping cost?

Shipping to anywhere in Australia for small orders under 0.5kg (most orders of medication) costs $6.95 for Australia Post eParcel Parcel Post (Standard Shipping) and between $7.10 and $8.35 for Australia Post eParcel Express Post (Express Shipping).

For larger or heavier orders, shipping costs are calculated on distance (leaving our dispatch centre at Tweed Heads, NSW 2485), weight and special conditions, and a quote can be obtained in the shopping cart prior to checkout.

Free or discounted shipping with orders over $99

The Pines Vet offers free Standard Shipping on orders over $99 for small packages under 0.5kg. The Pines Vet also offers discounted Express Shipping of $3.95 on orders over $99 for small packages under 0.5kg.

The Pines Vet offers a discount of $6.95 on Australia Post eParcel Parcel Post and Fastway delivery options for orders over $99 - this includes all packages weighing more than 0.5kg.

Free or discounted shipping does not apply to special shipping orders.

Processing & Dispatch Times

In-stock items ordered before 5pm on a weekday are generally dispatched the following business day, while in-stock items ordered after 5pm are generally dispatched within 48 hours. In-stock items ordered on weekends and public holidays will generally be dispatched the next business day. These timeframes are estimates only and are subject to the availablility of stock, which may change from time to time. However we will inform you within 24 hours if your stock is unavailable.

Delivery Times

Delivery time depends upon the method of delivery you select - either Standard Australia Post, Express Australia Post or Fastway. Delivery of orders can take between 2-6 business days on average when delivering to metro areas, while delivery to rural areas may take longer.

For an estimate on Australia Post delivery times, please see the following link and enter Tweed Heads, NSW 2485 as the "From Address" and enter your address as the "To Address": AusPost Delivery Estimate.

Please see the following link for delivery time estimates for Fastway: Fastway Transit Times. Please enter "Gold Coast" under "Send from" and the closest centre to you in the "Send to" field. Please note that it will take additional time if you live away from the centre selected.

What happens if my order is lost or damaged?

We recommend choosing shipping insurance on all forms of delivery. This will allow you to be compensated if there is any direct loss or damage arising out of the misdelivery, delayed delivery or failure to deliver the order, or any damage to the goods in delivery. If shipping insurance is not chosen, we will not be liable under any circumstances for any loss or damage, whether direct or consequential, arising from events beyond our control.